Would you believe I carry a copy of the policy in my wallet? But as I said, I've been all over the country with a folder and not problem. Here is a links to my last trip are here and here.

I'm curious. How recent are your experiences on which your comment is based? Based on 13 trips in the last 9 months, 12 of them long distance, it appears Amtrak's on board customer service and attitude have improved considerably.

Thanks all for the scoop.