Originally Posted by
Dan Burkhart
If they ordered it at your request, I translate that to mean you ordered it. Assuming there was an understanding on price before proceeding, If I were the shop operator and you pulled a stunt like that on me, I'd promptly tell you to get stuffed.
I don't quite feel so strongly. If they did not verify the size, if you did not put down a deposit and agree on the price then as far as I am concerned you are not obligated. Even if all those things occurred and they got the bike in but you hated the ride then I would say all you could be held responsible for was the deposit, and a good bike shop would find a way to make that up.
Retail is tough, and if they treat you right you should give them your business, if not this bike, then work with them to find the right one. No retailer should tell a reasonable customer to "get stuffed".