I was kind of impressed, actually. I sent the problem report twice, since I thought it was just a bicycle problem at first and then realized it did the same thing when routing cars (missed a left turn). I got reports quickly that they agreed that it was something that needed to be fixed. When I got the new report that it was closed out, I got one for the bike problem report and one for the car problem report. So they tracked both as the same problem which is pretty good.