He has a double, not a triple.
Either take it back to the LBS or learn to adjust the FD yourself. On my Versailles (which I think has the same geometry) which is the double 105/Ultegra combination, I can use all 9 cogs with the big ring and all but the smallest with the small ring. Now I don't really use the biggest two cogs with the big ring because I can't imagine the chain likes it, but with the FD properly adjusted, it doesn't rub, either. It did take me some time adjusting it to get it to work right.
Bruce