I don't see a problem with charging $10 to give the bike a lookover. I do see a problem with the internet-age aholes that expected free service.
Edit: Just to add to LBS loyalty vs. Performance prices, I got screwed on housing/cables by the foot from performance, while my LBS will give me everything for 16 bucks + tax.
Last edited by midgetmaestro; 06-17-10 at 10:27 AM.