My wife and I bought a Marmot bag over two decades ago for touring. Five years ago, we broke a zipper. We called Marmot and shipped it back. They not only replaced the zipper for free, they relofted the bag as well. That's the kind of service that really locks me in as a customer. I would have gladly paid for the zipper and relofting, but they insisted on doing both for free. They even paid to ship it back to me. IMHO, you can't go wrong with a Marmot.