I got some Velocals for my Holdsworth last year. The first time I tried him I got no follow up after an initial response. Then I complained in a thread like this one and ended up hearing back from him via PM and got everything in a relatively short time with good interaction. I think he probably makes so little money on each set that it can't be much more than a hobby and he has bills to pay like the rest of us. What's fifty bucks?...nuthin! Any way, the decals were great as the final product shows. I preen every time I'm out on it, which is very often. PS: I'll never have a "grail" bike cuz I got mine 37 years ago.