Customer service award for today
I broke my first spoke on my rear Eurus wheel. My trusted LBS of 5 years told me the only way to replace the spoke was to buy the full 21 spoke replacement pack at $15/spoke. For their repeated incompetence, they were fired.

I went to my new trusted LBS - Louisville Cyclery. Owner bought a 6 spoke kit for $50 and then proceeded to somehow throw away my Chorus cassette. Picked up the wheel today - spoke replaced, wheel trued, five replacement spokes, and a shiny new Record cassette ($299.99).

$54 with tax. Credit where credit is due.