Yen, you have every right to assume that the equipment will be functional and safe to use at your class. I would make it a point to speak to one of the facilities managers regrading the length of time and number of units that are out of service. Telling the instructor or front desk person may not be getting the message on to the right staff members.

I was a parks and recreation director for a number of years and oversaw a larger community recreation center that operated on it’s own revenues and without operating funds from the city. We knew how important it was to keep our members vs. the expense and time of getting new members. Staying ahead of maintenance issues on equipment was of the upmost importance in customer satisfaction. The equipment needs to be fixed or maintained to be used anyway, why would a competent manager put off the effort at the expense of losing a customer?