Originally Posted by
Psimet2001
Meh....it's no different in any other industry either. In manufacturing we like to say, "If you want to be sure i will miss your shipping date then give me the order way in advance." It's kind of human nature - small businesses are usually skilled in "fire-fighting". As such are much better at having to work under pressure.
I don't disagree with your point of view - it's just the way it is though. Think of the thread the other guy would post though - "I went into an LBS because my bike wasn't shifting right. I had a big ride later that night and just knew it would be a 5 minute fix. Hoping to ensure that I could get the work done while I waiting I brought in some fresh baked goods and a six pack - I am in good form and just HAD to show up and finally beat Freddy up that hill tonight. When I asked the guy at the shop he said that he'd love to help but he would have to write up a ticket and it would have to go into the queue with all of the other repairs. That would take about a week to get it fixed. I was furious. It was just a simple adjustment. I even offered to pay him more than what he would charge - up front and in cash just to help me out. He refused again saying, 'it wouldn't be fair to all of the other repairs in the queue.' I was SOOOOooooo pissed that I walked out and will never return again. i am voting with my $$ and buying my bikes and repairs elsewhere where people actually care about customer service."
See what I mean?
In general I serve the guy in front of me because....he's there. Things can be done for the guy waiting. If I miss his date i can try to make it up to him in some way. The guy in front of me - gets what he wants or he leaves.
In all fairness, I see your point about , this is how things are. I am just saying as a consumer I dont like it. As for your second example. Thats not a customer thats a d.b. He is just pissed because he couldnt influence the mech. with money. Some people have morals that cant be purchased or even rented. As a consumer I shouldnt have to buy access or even rent it. If his extra fin is more important than a repeat customer then I guess you will get what you want.
I understand about the guy in front of you I just dont agree with the purchase of said favor. But its your buisness to run as you see fit. But then again if I am the guy waiting for a repair, why didnt you give me the same special treatment you are giving this guy that is before you now, when I was in front of you? So basicly I am waiting because someone else is willing to pay you extra to get something without waiting?
This creates a slippery slope in the ethics dept. that I would rather not have to think about.