Well the canned responses from ebay can be 'interesting'. I had an issue as a buyer (refused to sign for a box with a frame in it that had been beat up in shipping and felt like it had no packing. UPS counter person had a very skeptical look when I told him it had a bike frame in it) and the first response was just off the wall strange based on what had been communicated between myself and the seller. Seller kept trying to communicate outside the ebay system

The first responses showed that they had not even read through the emails that had been sent back and forth. Second person who looked at it read through everything and got it straightened out.