Originally Posted by
wrk101
It works like crap, unless they lose the item. Otherwise, they go right into the: "It wasn't packed right" "Deny" "Deny" "Deny" mode. I had one claim where they said it wasn't packed properly, so denied. And it was packed by them (UPS, packed by Mailbox Etc, which they own).
Pretty much every claim will be denied with the "improperly packed" excuse the first time. Once your lawyer calls them, they tend to pay up, though.