I just ordered a replacement bag-side clip for one of their saddle bags. Wasn't bad. Total with shipping is less than $6.00.

I had an issue with a floor pump of theirs years ago. I don't remember what the issue was but I do remember that the customer service was really good. They replaced the bad pump with a now discontinued "Air Hammer" I like for my car's trunk because of the bullet proof build and the folding foot pads.