Originally Posted by
cfblakeman
The reason I'm posting is that I shouldn't have been put in a position where I have to go around Specialized Customer Service to get this resolved. They should have a policy of standing behind these issues much better that keeps me from having to find some senior exec to fix their customer service for them.
While none of us should "have to be put" in any situation, we sometimes are. That is life. Customer Service is there to help you set things right. The lbs is your best ally in these situations and you dealt with one that was going out of business. You then take the problems of the defunct lbs to one that made nothing off the sale and want them to right the situation. I can see some validity in their desire to not get involved. Pick your lbs wisely in the future.
Work with your regional rep and Customer service and stop the undeserved slagging on a public forum. Lest you be taken as a Trek shill. I am guessing that is the case.