Ive bought two bikes through them.
Both everything they said they were going to be.
They are just rebadged Fuji, KHS and other generic Asian gear.
Built right alongside 'good' brands, decals are all that make them diiferent.
The first one that came, the handlebar was strapped to the top tube and
I suppose in shipping it got bumped hard because the TT had a ding in it.
I didnt really care so I didnt call CS about it. The second one was fine, no
problems.
I ordered because where I lived at the time the LBS was about 50 miles away.
I still would order from them again if it was necessary.
IF you have even moderate wrench skills, you wont have any problem putting them
together, its just put on the bars, front wheel and pedals pretty much.....
Oil and stuff like that goes without saying. Ride about a week and retrue the
wheels and all will be well
On my Merciers, the tires and tubes were junk kenda stuff....Glorified rim strips.
That was what I might opine was the worst corner cutting measure.