Originally Posted by
m_yates
The biggest complaints against them was service after the sale. Unanswered emails, no phone number to call, etc. They seem to be doing better now. They used to have a bad record with the better business bureau, but now they have an A+ rating:
A+ ratings or not, one doesn't know what to expect from an online bike until it's bought and assembled, something I've come to realize from my two online bicycle purchases.