LBS have either been super awesome to me or ****ing lame jerks.

this one by my house i have been into about 6 times for small parts and tools, headset installation, and its always like pulling teeth to get help, and they charge what seems like as much as they can for little items. there is LBS that want to be super cool with everyone and be helpful because they love bikes and riders, and then there are the snobbish 2 grand road bike LBS that dont give a **** about you unless you are buying a top dollar road or mountain bikes.

unfortunately, the 2 by me are owned by the same people and are of the later variety.

i dunno, it really does seem like i only encounter one or the other and nothing in between.