Originally Posted by
biken
One of the bikes had a defective front derailleur. I contacted BD and they sent me out a new one as a replacement.
I'm still amazed to keep hearing how some BD customers get new parts shipped out to them, replacing defective/damaged parts, in a flash. Yet when I ask for a new wheel to replace one with a damaged spoke from improper factory packaging, I would have to ship it back to them at my expense, wait for their tech to fix it, and then for them to ship it back to me.