Originally Posted by
CliftonGK1
On last night's shop ride there was a guy riding a Motobecane Immortal Spirit. I mentioned this thread, and we both had a good laugh about it.
He's been very happy with his purchase and the service he received from the company. Same as anyone else I've met and asked about their BD bike. Even if there was a shipping issue (1 guy had a dinged frame upon receipt, apparently a packing problem), BD seems pretty quick at resolving issues.
dynodonn seems to have had a different experience.
Originally Posted by
dynodonn
I'm still amazed to keep hearing how some BD customers get new parts shipped out to them, replacing defective/damaged parts, in a flash. Yet when I ask for a new wheel to replace one with a damaged spoke from improper factory packaging, I would have to ship it back to them at my expense, wait for their tech to fix it, and then for them to ship it back to me.
If it were me, I wouldn't have bothered sending the wheel back and just replaced the spoke myself figuring I was still ahead in terms of money. It's still a crappy policy though. Dynodonn shouldn't have to ship the wheel back at his cost.
It may come down to the fact that some people are willing to put up with less than ideal service. In the end they're happy because they saved some money. That's fine. But it helps to know that going in.