Originally Posted by
CliftonGK1
.......He's been very happy with his purchase and the service he received from the company. Same as anyone else I've met and asked about their BD bike. Even if there was a shipping issue (1 guy had a dinged frame upon receipt, apparently a packing problem), BD seems pretty quick at resolving issues.
BD may have changed their policy in dealing with damaged products since my last purchase with them, but I get the impression that the level of service is proportional to the price of the bike. One might get the same treatment at the LBS, but I can't be as easily ignored standing in person at the LBS as I can be via email with an online vendor.