Originally Posted by
tjspiel
If it were me, I wouldn't have bothered sending the wheel back and just replaced the spoke myself figuring I was still ahead in terms of money. It's still a crappy policy though. Dynodonn shouldn't have to ship the wheel back at his cost.
It may come down to the fact that some people are willing to put up with less than ideal service. In the end they're happy because they saved some money. That's fine. But it helps to know that going in.
I did fix the wheel myself, I just kept hearing how BD replaces defective parts, and I was merely following through on that notion, only to receive a different answer than what I was reading from other BD customers' experiences.