Thread: Rack Woes...
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Old 08-24-10 | 05:36 PM
  #3  
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irclean
Born Again Pagan
 
Joined: Aug 2009
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From: Southwestern Ontario

Bikes: Schwinn hybrid, Raleigh MTB

Originally Posted by Sundance89
Interesting. I don't know if there is a connection, but on Amazon, I am the one leaving a warning to customers and a notification to Amazon that the Topeak Rack in writing does not match the Topeak Rack in their picture. The confusion was with the same Topeak Super Tourist DX Tubular Rack w/Disc Mounts vs. the rack without disc mounts. Lots of complaints even after my post about people receiving the wrong rack. I shied away and bought my Topeak rack from REI just for that reason.
While I doubt there's a connection to the Amazon problem, inasmuch as it relates to the Topeak company and/or their racks, it's easy to imagine that it's a problem with the pickers/packers/shippers themselves: If I was working in a busy distribution center and I had to pick/pack/ship a product, I could see how it might be possible to confuse a Topeak Super Tourist DX Tubular Rack w/Disc Mounts with a Topeak Super Tourist Tubular Rack w/Spring. This would be especially true if I knew squat about bikes, and even more so if English was my second language. Even with today's ISO systems things get mislabeled and misplaced all the time. That being said, I hope Bicycle Source US realizes their error and sends me the right rack posthaste. Ideally I'd like them to tell me to keep the other rack for my troubles since I could use it on one of my other bikes (yeah, like that's ever gonna happen ).

Last edited by irclean; 08-24-10 at 09:41 PM.
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