Originally Posted by
myrridin
Knowledge has value. Simply having the tools doesn't mean a person will have the skill to complete a task properly. Trimming brake cables is certainly straight forward; however, it isn't just the cable cutter, you need to crimp on those end caps to prevent fraying (additional costs). That said learning to do such basic repairs is a good idea for any rider, since breakages can and will occur during a ride.
Amen! Not to mention the dealing with the customer who subsequently comes back with a different issue and wants to argue that it was as a result of the first repair.