Originally Posted by
cny-bikeman
If no help from shop or mfg you could always take it to another shop, explain the situation and ask them to determine and document what is wrong. If they charge you just add that to what the shop will need to do to compensate you.
I took it to another shop on Sunday. The guy said one side of the fork was further forward than the other side & it was skewing the wheel. That's when I took it back to where I bought it, and they said they were shipping it back under warranty.
That was on a Sunday, bike was back in my hands on a Wednesday. The shop is just 5 hours away, but still that seems like a really fast turnaround, but I guess it's possible.