Let me put it this way:

You're a skydiver. Your main parachute fails. Fortunately, your reserve chute works. You contact the company and of course they're eager to help. They send you a replacement chute. It fails too. You double-check to make sure you're not overlooking anything, but it continues to fail and force you to use your reserve chute.

At this point, no matter how eager the company might be to give you more new chutes, are you going to keep entrusting your life to their product? How many times before you say "enough?"

As for "solutions," I invested in a DiNotte 300R. Solution reached.