I for one am glad that people like mechBgon share their bad experiences with a company. While it seems they are willing to try to help, they replaced a defective product with another defective product. As a taillight is an essential (not to mention legally required) nighttime safety device that is inexcusable!

As for him "refusing to seek solutions", he asked for a replacement and was given another defective unit! I really don't see what more should be expected of a consumer. Should he continue to ask for replacements until he gets a good unit? Personally I think he made the right choice by going with a different company after receiving another defective unit.