Originally Posted by
harshbarj
I for one am glad that people like mechBgon share their bad experiences with a company. While it seems they are willing to try to help, they replaced a defective product with another defective product. As a taillight is an essential (not to mention legally required) nighttime safety device that is inexcusable!
As for him "refusing to seek solutions", he asked for a replacement and was given another defective unit! I really don't see what more should be expected of a consumer. Should he continue to ask for replacements until he gets a good unit? Personally I think he made the right choice by going with a different company after receiving another defective unit.
Things slip through quality control with all companies, it's how they react that matters, and mechBgon is more interested in dragging the company through the mud in threads that they are mentioned in than actually doing anything to change the situation.
Personally it seems to me that he has some sort of grudge against the company as he started to complain about them before he even tried to contact them to make things right. How odd to take it to the internet before trying to find a solution.