I have a great LBS story. I have been dealing with Jack's Bike and Fitness in Dearborn, MI for about a year. They are always super helpful and knowledgeable. Their bike prices are usually a bit under MSRP, sometimes a lot. My husband and I went in the shop yesterday to discuss the pros and cons of different carbon road bikes. The sales person offered to loan me her Specialized Amira to try for a few days to get the feel of a carbon frame. I was astounded, to say the least. I was not comfortable borrowing someone else's CF bike, but I proceeded to pick her brain on the brands they sold (Trek, Specialized and Giant). Tried a couple. Did a new fitting (they did one in the spring for my first road bike). Before we left the store, I had ordered a new bike, as well as purchased shoes and clipless pedals. Meanwhile, my hubby has always been interested in trikes (they also have a trike/commercial side known as Industrial Bikes). They had a new Catrike Villager in the showroom that he sat on, pedaled around the store while I did my business. After I had finished with my purchase, he asked about the trike. I could tell he really wanted it. We didn't make it home, instead we turned around, went back, had them size the trike for him for a test ride. The trike came home with us last night. I guess the point to this story is that when an LBS treats you in a friendly and fair manner, they will get your business. I cannot tell how many free quick repairs and little items they have given us to keep us on the road. I guess that's why they have been in the bike business since the 30's!!