Originally Posted by
vmaniqui
dr. yan used you be active on this forum and quite frankly very responsive but that was years ago. now that there's not much bikes on his site except for the Nova, and customer service is not that good anymore (judging from the above response) i wonder if there's any problem with downtube right now ?
You may be on to something here. I've owned 3 downtubes and been satified with them. However, I do my own maintenance and am able to take care of problems as they arise. We all know the quirks that come with new DT bikes. Since I frequent these boards I kinda know what they are. But someone new may not be familiar with them and gets (understandably) upset when bikes are not "ready to roll" right out of the box.
I remember that there was a poster that had a problem with a new DT bike she bought and she posted all her messages in All Caps. I do admit she was a little loopy. I think that thread was deleted. Anyway, the OP is doing the right thing in posting here since it seems that this results in negative publicity for DT and causes Yan to pay attention.