Yes, the bikes most likely come in their boxes all loaded/stacked into a shipping container. They don't get shipped individually otherwise you would be paying $200 for shipping alone. Proving shipping damage without a damaged box & without pointing this out before signing for the package will be extremely difficult.

Regarding the hanger, either buy the Park Tool for bent hangers or check to see if there are bicycle coops by you where you can drop in & get this fixed.