Originally Posted by craigcraigcraig

I recently bought a BD bike and the non drive side BB cup was not even installed nor included. You probably would have noticed this instantly like i did because it sounded like it was about to break every pedal rotation. I sent them an email and they quickly responded wanting to help. As inconsistent as the bikes are from them the customer service seems to be great. If the bike has a defect don't hesitate to talk with them.