Originally Posted by
cny-bikeman
You apparently have never run a business. Although I cannot see the rationale behind not giving employees lower prices than online (we actually paid wholesale + 10%) there are plenty of reasons a shop cannot afford to match online prices.
Because a shop can't match online prices, they need to do the little things that will keep customers coming back and spreading good word--like giving up a few cable crimps to a customer free of charge.
I'd love to see the "Shop Rates" board hanging on the wall of this particular LBS.
Basic Tune-up-$50
Derailleur Adjustment-$15
Valve Caps-$0.27
Topping off tire with air-$1.25
Nuggets of Mechanical Advice-$0.12/word
Directions to Local Trailhead-$5.00
Motivation to find a new LBS-Free with purchase of valve cap