Originally Posted by
jiyangc
Hi
Today, I was riding my Windsor The Hour I got from Bikesdirect recently and completely bent my chainring in half. I was at a stoplight, and when it turned green, I stood up and pedaled, and the bolts snapped out of the crank and the chain bent the chainring in half. I know about the disclaimer about tightening all nuts and bolts, and I even had my LBS go over the bike to make sure everything is in order, so I have no idea how it separated. I ended up spending $92.52 for a nearby bike shop to fix it.
Bikedirect's response:
"I'm sorry you had a problem with your chainring but it sounds like you didn't have the bolts tightened so it's not considered a warranty issue. This is clearly stated on the sales listing:
Assembly tips:
PLEASE TIGHTEN YOUR CHAINRING BOLTS, LOCKRINGS, CRANKS, PEDALS ETC BEFORE AND AFTER EVERY RIDE
Stripped threads, cranks, pedals etc are due to those parts not being tightened properly by the rider. Not covered by warranty
If you had contacted us immediately we could have sold you a new chainring at a discount because we can get parts cheaper than your bike shop sold them to you. We do not reimburse people for parts they bought elsewhere at retail."
any advice?
JC
This is odd
it does look like two bolts feel out and then the ring bent under force of pedaling
of course, we need to be notified of bike claims and issues before someone hires a bike shop to replace something
then we can help
we often send people new parts for free
and in your case that should have been done
however, if you paid a bike shop to go over this bike before you road it; I am very concerned that they skipped tightening your crank bolts; once crank bolts are tighten they do not frequently back out by themselves