okay everyone.

it's like this.


you want to buy a house. so you go house hunting...

you can walk into a super rich nice realtor's office that is well reputed and has great reviews. then you make an appointment and wait to see a really good realtor that you know has a good reputation and will get you a great house.

then you find a house that is everything you want and it's in great shape. you pay several inspectors and contractors to make sure everything is in working order and it's all quality construction and work.

then you buy the house for a market price that is comparable to other nice houses. you pay full price. or full price and then some, because everyone's so nice to deal with and you want to put a nice dinner on their tables.

IF THEN the house falls apart on you and you have to do a bunch of renovations or fixes, that's when you can get mad at the realtor, the contractors, the inspectors, and the sellers.

however, if you go to some foreclosure government auction and you have a contractor friend come along to 'inspect' the house and he says 'well it may need some work' and the house THEN falls over on you, who do you really have to blame?

bikes direct is like a low-budget nice homes realtor that finds and sells houses that are for the most part as nice as the nice houses in the neighborhood, but maybe the plumbing isn't checked very thoroughly or maybe it's not coded properly for the driveway or whatever. however, they sell houses at 40-70% the cost of prime estates and the aforementioned well reputed realtor offices...



YOU KNEW YOU WERE BUYING A BUDGET BIKE AND YOU SHOULD HAVE CHECKED THE PLUMBING.

or paid a plumber to assemble your bike, as suggested on the website.

if you do things smart, your bikesdirect bike can look like this:

and it will work flawlessly for three years and counting, and be every bit as good as any other bike made in the same taiwanese factories, minus the nice graphics or paint.

if, however, you expect ferrari service and product support from your kia spectra and the entry level salesman who sold it to you, go **** yourself.



bikesdirect is a bargain basement brand. it's their fault for forgetting to update the seatpost spec or forgetting to catch the production change in time. they made a mistake on a small portion of the WT's; it happens.

mike- you really should have made the return process easier for this guy. you probably didn't mean for the replacement frame to be damaged in shipping and i am not convinced that it was damaged before being handed off for shipment, but if he's waiting a month anyway you could have at least made sure you figured out the seatpost issue, since he did return the frame and you could have inspected it and asked 'why did it break here?" it was your product, and you should have been able to look into the issue deep enough to find that the seatpost wasn't spec'd right.

but bw283/op:

YOU BOUGHT A CHEAP BIKE THAT WAS HUNDREDS OF DOLLARS LESS THAN THE COMPETITION. Don't cry like a little ***** when the product isn't up to standards you may expect from a place that charges 10-200% more for the same product. And if the seatpost was really too small, any seasoned mechanic would have noticed it.

bikes direct recommends having seasoned mechanics assemble their bikes. did you forget that, or did you just overestimate your own skill level?