i'm not saying they don't make mistakes but he's making a fairly provable accusation and has refused to show any proof,

pictures of the seatpost he claims to have received in the wrong size would show that they had sent him the wrong size for the frame, i'm saying i think he originally had the right sized seat post but didn't have enough inserted and cracked his frame, realizing the mistake he bought a new longer seatpost for his new frame based on a size he got off their website and that this wrong sized post caused the second cracks of the same type, both times would be user error and bikes direct has replaced the frame once already