no local shop would have treated me the way mike did on the phone. at least no good shop from which i had bought 2 bikes and a number of parts.
the undersized seatpost was never an issue until the third kilo frame started to break, which is when i realized that that was what the issue was. they never asked me to send the undersized post back with the frame because they never offered to do anything about the final broken frame. mike instead decided to argue with and berate me over the phone.
i can't wait for bulk trash pick-up day so i can put another bikesdirect product in the place it belonged from the very beginning