Here I thought I was the only one that had bad luck with the head on the road morph pump. I found the head fell out of mine while attempting to fix a flat on a solo ride ... and the wife was out of town so no call of shame opportunity ... and I was miles away from home ... and on a route where few (none actually that day) cyclists ride. Fortunately a neighbor drove by and had pity on me and gave me a ride back home.

I used the web site to create a ticket, which then gave me the phone number to call. I called and paid my $10 for replacement part/kit. It took a full three weeks to get the parts. By that time I already bought a replacement, non-Topeak, pump.