haha. i just found this in the CK website:

"We take our customer service very seriously here at King, we make a point of having knowledgable and friendly people ready to answer your questions between 8AM and 5PM Monday through Friday. Please look through our website first. If you can't find your answer, send us an email. If it is truly a "right now" kind of problem (and we've all been there) give us a call, that's part of why we are here. Bike dealers, end-users, and bike industry people are all our customers and they all ride. We want all their King parts working their best.

What good is a great product without equally great service and support?"

my chris king part doesnt work and i cant ride.