Originally Posted by Noddy
Yeh, you can use the UPS calculator - and it doesn't mean
DIDDLY-SQUAT.
I just sold 2 complete bikes on Ebay. Boxed them myself in standard bike boxes. Weighed within a few pounds of each other. I gave the buyers a total price based on the rate from the UPS calculator and got paid and sent the bikes off to their new homes. Ok so far so good. Almost a
week later I get an e-mail from UPS "adjusting" the rate on one of the packages - from a little under $40 to
ONE HUNDRED AND TWENTY-TWO DOLLARS!!!!. Their adjustment was based on the package being oversized class 3 - it wasn't - and jumped it to the 90lb. rate. This is highway freaking robbery - unbelievable - how can they let you calculate a rate and then throw it right out the window? I could see if I had made a mistake or mis-represented the sizing - but everything was dead on. How come one package shipped ok and the other one
tripled in price???
the difference in one inch in lenght, width or height can throw a box from standard to OS or OS2 or OS3, which is why i said measure and round up and fractions of an inch to the next whole inch. If UPS or any carrier does a weight and inspection on a shipment and it is bigger, heavier, more cubic feet than you told them, then you can see an adjusted price. Your box may have gotten distorted in shipping (mushroomed out in the middle or somesuch) and when they measured it, was just over the line. Ask your UPS rep how they measured and supply them with your measurements, or better yet, find an identical box and request someone come to your place of business and confirm the size. i have had to do this with many carriers. If you can offer valid proof you are right, they should adjust back in your favor, or at least they have in my experience.