Actually, anyone can help. You need some of that chafing creme stuff. I use the Paceline's Chamois Butt'r. It works.

She should always change out of her shorts immediately when she gets home. And NEVER wear dirty shorts either.

If she's uncomfortable with her saddle, then in addition to the aforementioned suggestions, she should look into getting a women's saddle. The Terry saddles come highly recommended. Go to:
http://www.rei.com/online/store/Prod...ory_rn=4500868

or:
http://www.epinions.com/pr-Bike_Part..._Saddle_Womens
for price comparisons to see where you can get the best deal for this saddle.

Koffee