Originally Posted by
akansaskid
Received a reply less than 30 minutes after contacting them:
Hi ****,
We're sorry to hear your battery pack failing.
If you could please send your faulty battery pack to this address:
*******
Victoria, BC V8W 3J5
Canada
We will reimburse you with shipping costs, provided you include the receipt.
Your replacement battery pack will be sent today.
Certainly can't complain about customer service so far.
Now I just have to decipher the UPS and Post Office rates to see which is preferable as a shipper. Anyone having any experiences shipping to Canada? UPS looked like $15 with no duties mentioned. The Post Office site quoted $5 if First Class instead of Priority, but mentioned in the fine print that $5 or $8 of duties would be collected coming into Canada.
But, all-in-all, great service so far, don't you think?
Duties are not your problem.. If you use UPS you get a tracking number.. If you use US Postal 1st class international, there is no tracking, you can just prove you sent it.. You would have to use priority mail through usps or send 1st class international - registered mail which are both more expensive than ups.. UPS does charge duty for most things to Canada, so make sure you ask the the seller what you should claim as value on that form..