Originally Posted by
akansaskid
Received a reply less than 30 minutes after contacting them:
Hi ****,
We're sorry to hear your battery pack failing.
If you could please send your faulty battery pack to this address:
*******
Victoria, BC V8W 3J5
Canada
We will reimburse you with shipping costs, provided you include the receipt.
Your replacement battery pack will be sent today.
Certainly can't complain about customer service so far.
Now I just have to decipher the UPS and Post Office rates to see which is preferable as a shipper. Anyone having any experiences shipping to Canada? UPS looked like $15 with no duties mentioned. The Post Office site quoted $5 if First Class instead of Priority, but mentioned in the fine print that $5 or $8 of duties would be collected coming into Canada.
But, all-in-all, great service so far, don't you think?
Mark it as a warranty return or a commercial sample on the customs form and there will be no duties. The duties were already paid by Gemini when the lights entered Canada from China. They don't have to pay them again when an item is returned from another country. Marking the form any other way would just needlessly screw Gemini as they would be paying the say duty twice, which they shouldn't have to do.
Don't over think this too much, and avoid UPS, as they are dreadfully expensive for international shipping. Gemini will be hit with a bunch of fees from them. Just go on over to the local post office, send the battery back first class, mark the package as having no value (idoesn't have a commercial value as it's broken), and mark on the customs form that it's a warranty return. It's dead simply, and I successfully done it many times to many countries.