Originally Posted by jackb

I've noticed the same lack of customer service in many places I shop, not specifically local LBS's but other stores. I was in the local supermarket some weeks ago when the checkout person asked me if I had found everything I had been looking for. I said "No, I didn't", which was true, and she didn't respond at all but just kept scanning my purchases. I buy lots of bike stuff online, though I have no complaints with my LBS's. Price are simply to high, though I've taken to buying my clothes at the higher prices so that I can try them on.