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Old 02-25-11 | 12:40 PM
  #547  
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sonnetg
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Joined: Feb 2011
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From: Baltimore, MD

Bikes: Surly LHT, Dahon Jack D7 & a cheap xmart MTB

Originally Posted by sillygolem
ALL department store bikes are made by Pacific Cycles.

It doesn't matter if it's a Huffy, Mongoose, Schwinn, GT, or whatever, it's the same company and the same bikes. If you see two identical bikes with different names and one is cheaper, buy that one. There is no quality difference.
From my experience, stick to the bikes that have shimano components (eg, shifters, derailleurs, etc). On the cheaper bikes, they will include proprietary components and later charge you through the nose for any replacement parts.

Here's a respone I have recieved when inquiring about replacement rear TD-One derailluer for my Roadmaster bike. (I have yet to give them the model number and date code. I need to look it up).


From: Customer Service <customerservice@pacific-cycle.com>
subject RE: Spare TD-One" rear derailleur


We would be happy to assist you. We will need the model number and date code off the silver sticker on the left side of the crank. Once this information is received I can then check availability and pricing. You may also contact us at 1-800-626-2811 with the information for immediate assistance.

Thank you,
Emily

Pacific Cycle Customer Service
Makers of:
Mongoose-Schwinn-Roadmaster-Pacific-Instep-KidTrax
Toll-Free: 1-800-626-2811
Fax: 1-800-858-2800
Hours: M-F 8am to 5pm

A Division of Dorel Industries


To: CustomerService@pacific-cycle.com
subject: Spare TD-One" rear derailleur

Hello,

I have a Roadmaster MTB, which is in need of a "TD-One" brand rear derailleur. I have searched everywhere, but I came up with nothing. This brand seems to be very proprietary, and no other derailleurs will fit.

Can you please suggest where I can purchase one. Would it be possible to ship one straight from the factory?

I would really appreciate.

Thank you

Last edited by sonnetg; 02-25-11 at 12:44 PM.
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