Ha ha, it was almost as satisfying an experience as me calling for a date.

First, I get on online chat help. After waiting a few minutes someone finally gets on to answer my question. "I'm sorry but your going to have to call an 800 number for help with this."

I call the number. "We are experiencing a heavier than normal volume of calls. Please wait on the line for the next available representative."

Cue bad sounding (poor audio quality) music.

A few minutes later, a woman gets on. We spend about two or three minutes talking about silly account information. "Would you like me to add your name to the list?"

Finally, I get to present my question. We dance back and forth for a couple minutes as I try to make sure she understands what I'm asking.

"Please hold." More bad music.

Three minutes later she gets back on and tells me that she will call me back in five or ten minutes . . . and I actually believed her.