I had a second thought about this thread. As I noted earlier, I've got lots of good choices where I am. However, I was in my favorite LBS a few days ago and noticed that none of the regular mechanics or staff were on duty. I asked the owner what was going on. She said something that makes complete sense to me. She indicated that she staff the store and schedules work based on highest levels of traffic. Specifically, Tuesday and Wednesday between opening and about 2 pm during the winter and spring months there is almost no traffic. So, she saves the hours of her best employees for higher traffic times. I guess my point is, it might make sense to visit a shop more than once or twice and at different times of the week. You might get an entirely different vibe.