Over the years I've developed a relationship with the local bike store owner. We consider each other friends. He supports the club I'm in and he gives club members a 10% discount. I pay the CT state tax on purchases but I don't have to pay shipping and my purchases help to assure that the LBS will be there. There are a couple other bike stores around and when I go in to them I treat staff like they are people. Stuff like discussing various local routes or asking their opinions about a variety of gear/techniques/routes, etc. If I want help....I ask. When they are busy or not doing their job the way I think I'd do it...I don't take it personally. I have no complaints about any of them.