Originally Posted by
Retro Grouch
Yeah, but it's still just entertaining smoke. All he really said is that neither the shipper nor UPS knows where the package is or when it's likely to arrive. What good is that?
while I agree, I also believe that the goal is always to keep your customer happy. if it's as easy as a little bit of joking around, that's great. I would say he took a chance since he had no idea how the OP would receive the message but all in all, it isn't a terrible approach as long as he ultimately seeks a resolution.