Originally Posted by
CptjohnC
Given their attitudes, I would say do it this way - it might not help anything, but there's some satisfaction as the labor probably comes out of the shop's profit. I'm a mean one!
I was periodically getting a ping / clunk noise when the freehub engaged during yesterday afternoon's ride home, so I took the bike in for a complementary spring tune up and to have the freehub looked at. The same guy changed his tune saying there is probably nothing wrong with it, but if there was they'd have to send the part to Shimano for verification before they'd warranty it. If they don't find anything wrong with it, I'll just flush it out this weekend and use some cold weather grease. It doesn't look like a very difficult job.
It seems odd that bike manufacturers like Trek in this case, don't offer comprehensive warranties on their bikes. If you have to go to each individual component maker for warranty issues, you might as well just build the bike yourself.
The other LBS in town is more of family afair and much more friendly. Any one of their mechanics probably has more years experience than the majority of the other shop combined does. Basically I'm saying the other shop is full of old guys

.
For the commute this morning I got off to slow start. I forget to take the lighting off the other bike, so I had to dig out and install my ancient (15 year old) rear flasher and rode without a headlight. I've had headwinds in the morning all week long.