I do most of any work required on my bent, myself. But once when I felt I needed to take it to a non bent LBS, I did feel the puzzlement the junior staff had for my ride. No problem for me, I just felt it was their lack of experience that limited their ability handle my request smoothly. That was a quite a while ago, I still go to said LBS for DF support. People have disdain for things they do not understand. I happens that Bents are one of those things.